xx9 Privacy Policy – How Your Information Is Protected

Xx9 takes member privacy seriously. When you use xx9, some information naturally comes our way—that's true of any online platform. But what happens to that data, who it goes to, and how long it's kept are questions many platforms never answer clearly.

At xx9, we do things differently. This page explains everything in plain, straightforward language—no legal jargon, no hidden information. Because we believe you have every right to know exactly how your data is used.

This privacy policy applies to the xx9 website (xx9.site), mobile app, and all associated services. Third-party links and payment gateways operate under their own separate privacy policies, for which they are solely responsible.

Xx9 collects two types of information — data you provide directly, and data collected automatically while you use the platform.

What You Provide Directly:

What Is Collected Automatically:

• IP address and approximate location (country and city level)
• Device type, operating system, and browser version
• Which pages you visited in the app or website, and for how long
• Login times and frequency
• Cookies & Session Data (details below)

This automatically collected data is generally not personally identifiable on its own—however, when combined with your account information, it helps us improve your experience.

Xx9 uses your information only for specific purposes. Those purposes are set out clearly below:

• Account Management: Login, identity verification, and profile updates.
• Payment Processing: To process deposits and withdrawals securely.
• Security: To detect unusual activity and prevent fraud.
• Service Improvement: To understand which features are used most and where issues arise.
• Contact: To send important notifications, security alerts, and promotional offers.
• Legal Obligations: To meet regulatory compliance requirements.
• Responsible Gambling: To identify unusual betting patterns and provide support to members.

If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your profile settings. However, security and transaction-related communications cannot be disabled, as they are essential to keeping your account safe.

The short answer is no — your data is never sold to third parties. That said, operating our services does require sharing limited information with certain specific parties, and it is important we are transparent about that.

Parties with whom limited information may be shared:

• Payment Partners (bKash, Nagad, Rocket): Only the minimum information necessary to process a transaction. These partners operate independently and have their own privacy policies.
• Identity Verification Service: Regulator-approved third parties for KYC (Know Your Customer) verification.
• Cloud & Infrastructure Providers: For secure data storage—these providers are contractually bound to keep information confidential.
• Legal Authorities: Under a court order or a lawful request from a regulator—in such cases, xx9 is legally obligated to comply.

Outside of the situations described above, xx9 will never share your information with third parties under any circumstances. In the event of a business change at xx9 (such as a merger), members will be notified in advance and any transfer of data will be carried out to the same privacy standards.

Payment information—bKash numbers, Nagad numbers, or Rocket numbers—is stored in xx9's system, but never in plain readable form. Every payment number is saved as an encrypted hash, meaning no staff member can view it directly.

All payment processing on xx9 is handled exclusively through registered mobile financial service providers. xx9 never deducts funds directly from your bank account or anyone else's.

• Every deposit and withdrawal is processed through SSL 256-bit encryption.
• Transaction reference numbers are stored with both the user and xx9.
• Xx9 will never ask for your bKash/Nagad PIN or OTP by phone or message.
• Accounts are automatically secured in the event of suspicious transactions.

Xx9 uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience. xx9 uses three types of cookies:

• Essential Cookies: To maintain your login session and ensure security—these cannot be disabled.
• Performance Cookies: We collect data on which pages are visited most and where issues arise.
• Preference Cookies: To remember your language, theme, or preferred payment method.

Xx9 does not use any third-party advertising tracking cookies. You can disable cookies through your browser settings, though some features on the site may not function properly as a result.

The xx9 app collects limited data for analytics purposes—such as how many members use a particular feature. This information is reviewed in aggregate form only and is never used to identify any specific individual.

You have clear rights over your personal data at xx9. These aren't just words on paper—you can act on them right now.

• Right to Access: Want to know what information xx9 holds about you? Contact support and we'll respond within 30 days.
• Right to Rectification: You can update any incorrect information in your profile at any time.
• Right to Erasure: If you close your account, your data will be deleted after the legally required retention period.
• Right to Opt Out of Promotional Communications: Marketing emails or SMS can be opted out of at any time.
• Right to Lodge a Complaint: If you are unhappy with how your data is handled, you may raise a complaint with our support team or the relevant regulatory authority.

To exercise any of these rights, email us at support@xx9.site with "Privacy Request" in the subject line so we can identify your query quickly. We typically respond within 7 business days.

Xx9 is strictly for users aged 18 and above. No one under 18 is permitted to use xx9, and we do not knowingly collect any personal information from minors.

Date of birth is verified at registration. If there is any doubt, a national ID or passport may be requested. If a user is identified as a minor, their account is closed immediately and no transaction history or personal data is retained.

If a parent or guardian suspects their child is using xx9, please contact support@xx9.site immediately. We will act promptly.

Xx9 may update this privacy policy from time to time—due to new features, legal changes, or service improvements. You will be notified of any significant changes via your registered mobile number or an in-app notification.

The "Last Updated" date at the top of this page is always kept current. Minor changes may not be notified separately, so it is worth checking this page from time to time.

Continuing to use xx9 after any changes take effect constitutes acceptance of the updated policy. If you object to any changes, please contact support or request that your account be closed.